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Preguntas más frecuentes

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  • What are your delivery options?
    All orders will be shipped within 1 - 3 business days of receiving your order. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. All expedited orders must be placed before 1pm EST. Pre-order and back-order items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. We also offer expedited shipping – two day and next day on merchandise that is in stock.
  • How do I return an item? ​
    All products are available for Exchange Only. We would gladly accept unworn merchandise within 30 days of delivery. You may obtain an exchange authorization by visiting our Exchange Center or via phone, Live Chat or e-mail. You will then be able to print a prepaid return shipping label. You can either print a shipping label and drop off at designated location, or you can visit us at Aracelis Shoes Store (2372 W. Oakridge Road Orlando, FL. 32809) bring your item(s) to meet the team and get your exchange immediately. You will receive an email when your exchange is received and your refund has been processed. Shipping charges are not refundable and depending on the return method, there is $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items cannot be returned or exchanged.
  • Do you provide International delivery?
    Yes we do provide International Delivery. Please note: Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. This promotion may not be combined with any other offers unless explicitly noted.
  • What is your returns policy?
    All products are available for Exchange Only. We would gladly accept unworn merchandise within 30 days of delivery. You may obtain an exchange authorization by visiting our Exchange Center or via phone, Live Chat or e-mail. You will then be able to print a prepaid return shipping label. You can either print a shipping label and drop off at designated location, or you can visit us at Aracelis Shoes Store (2372 W. Oakridge Road Orlando, FL. 32809) bring your item(s) to meet the team and get your exchange immediately.
  • Where can you follow us on social media?
    Instagram: @aracelis_shoes Facebook: https://www.facebook.com/Aracelisshoes Twitter: N/A Tiktok: N/A
  • About Us
    Founded in New York City, now located in Orlando Fl. Aracelis shoes and clothing has been a hub for creativity, self expression and fashion to all those who have stepped foot in our stores. We appreciate you all for joining our journey and we hope to continue spreading beauty with you all.
  • What are the store hours and location?
    Address: 2372 W. Oak Ridge Road. Orlando, FL 32809 ​ Opening Hours: Monday - Sunday 10am - 8pm
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